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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

AI Transformation Advisors are orchestrators who guide customers through their AI transformation, ensuring each customer is considering the right factors at the right point in time from the presales part of their journey right up through launch. This role is pivotal: think of an AI CTO, a Generative AI specialist serving as both a strategic consultant and trusted technical and business advisor to our largest and most complex enterprise customers. You will dedicate 50% of your time to billable engagements and the remaining 50% to assisting in pre-sales activities, all to guide customers through their AI transformation journeys and champion innovation.

Your Impact: Responsibilities

Billable Customer Engagements (50% utilisation target)

Guide the successful execution of customer pilots, proofs of concept (POCs), and production software: You will act as a strategic advisor and mentor to project teams, aligning AI-powered solutions to the business requirements of enterprise customers and helping them transform their organisations with AI capabilities.

Guide the delivery of Agentforce and other Salesforce AI projects: This includes ensuring the capabilities and limitations of AI products are well understood and effectively communicated to the team and clients.

Strategic AI Consulting: Act as an AI consultant to internal and external technical and business strategy teams, providing expert insights.

Customer Management: Build strong relationships with internal and external customers, articulating complex AI concepts clearly.

Methodology Implementation: Guide the application of methodologies like Design Thinking, Agile, SAFe, etc., to drive customer success

Pre-Sales Support

Proposal Development: Craft and present compelling AI proposals and solutions to executive customers.

Use Case Validation: Analyze and validate AI use cases to ensure they deliver measurable business value.

Innovation Workshops: Lead and support sessions that inspire AI adoption and ideation.

Qualify AI Opportunities: Collaborate with our AI Engagement Managers to assess and prioritize AI initiatives that align with customers' strategic objectives.

Continuous Learning and Innovation

Thought Leadership: Contribute to the development of strategic AI roadmaps and thought leadership content.

Stay abreast of the latest advancements in AI technologies, tools, and methodologies.

Share knowledge and insights with the broader team to develop a culture of innovation.

Collaborate closely with our Responsible AI team to ensure ethical and sustainable AI use, with AI Technical Architects to build robust tools, and with AI Solution Architects to embed AI solutions seamlessly within Salesforce products.

Required Experience, Qualifications & Skills

Experience

Minimum of 10+ years in technical consulting with a strong focus on AI/digital transformation and enterprise software solutions.

Proven experience in customer-facing roles, with the ability to influence and engage customers from managers to C-level executives.

Technical Proficiency

Familiarity with Salesforce products and AI capabilities, including Agentforce, Einstein Predictive and Generative AI, Einstein Bots.

Understanding of Generative AI technologies such as Neural Networks, Large Language Models, Prompt Engineering, and Vector Databases.

Ability to act as a hands-on technical architect when necessary and guide the delivery of AI solutions.

Methodological Expertise

Proficient in (one or all of the following): Human-Centered Change and Design, Agile, SAFe, and project management methodologies.

Experience in analyzing, designing, and optimizing business processes through technology and integration.

Education

Bachelor's degree or equivalent experience in Computer Science, Engineering, or a related quantitative subject area.

Consulting and Sales Skills

Exceptional presentation and storytelling abilities.

Strong sales competence with experience in pre-sales and proposal development.

Communication Skills

Excellent verbal and written communication skills.

Ability to convey complex concepts clearly and concisely to diverse audiences.

Required Qualities

Trust

Embodies integrity, transparency, and reliability.

Upholds the company's core values in all interactions.

Great Teammate

Highly collaborative, with a proven ability to work effectively within diverse teams.

Supports and motivates team members to achieve collective goals.

Communicator

Articulates ideas with clarity and confidence.

Skilled in influencing and engaging customers at all organizational levels.

Inspiring Leader

Possesses a strong point of view and executive presence.

Confident yet humble, with a talent for storytelling and inspiring others.

Innovative Problem solver

Resourceful and creative, capable of solving complex problems and driving innovation.

Proactive in finding opportunities for improvement and growth.

Passion for AI

Deep enthusiasm for AI and a commitment to staying updated with industry trends and advancements.

Valued Competencies

AI Specialisation

We prefer candidates with hands-on experience in AI consulting, generative AI, and responsible AI practices, particularly within CRM solutions. A strong understanding of ethical AI deployment is highly valued.

Unified Customer Data Platform

Proficiency with Salesforce Data Cloud or similar technologies and experience in embedding AI-driven solutions seamlessly within enterprise environments are essential assets for this role.

Leadership Experience

Experience leading cross-functional teams and mentoring junior consultants.

Demonstrated ability to drive critical initiatives and manage complex projects.

Industry Expertise

Familiarity with AI use cases across various industries such as healthcare, finance, e-commerce, or manufacturing.

Certifications

Relevant certifications in AI, project management, or related fields are a plus

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $157,900 to $217,200.For Colorado-based roles, the base salary hiring range for this position is $143,500 to $197,400.

For California-based roles, the base salary hiring range for this position is $172,200 to $236,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.