What is AI Voice?

AI Voice is an exciting AI product that calls leads for Ylopo clients!

The AI Voice Support Specialist plays a crucial role in managing AI Voice submissions, interacting with clients to gather information, configuring AI Voice setups, and providing live product support.

The responsibilities include both administrative tasks, such as updating trackers and Salesforce tags, and technical duties, like implementing AI Voice and configuring Strypes and CRM settings for clients.

Effective communication skills, including Zoom, calls, texts, and email, are essential for client interaction.

The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle. Collaboration with internal departments, including billing, sales, product support, and client success management, is a key aspect of the role.

Responsibilities:

Support clients on AI Voice accurately and timely Configure AI Voice on client’s behalf Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience Serve as Subject Matter Expert for AI Voice product Meet all KPIs, including setup time and AI Voice accounts sent live Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.