Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

 

Major Duties and Responsibilities

Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Air Export files and reportingUse Workflows on daily basisEnsure arrival notices are communicated to overseas and customersEnsure accurate and timely client and Service Providers billingInteract with our customers in arranging their international shipments, meeting customer service standardsContribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)Meet compliance at all times with internal and external regulations in accordance with government regulationsUnderstand department process flow, looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures are in place and updatedMeet KPI standards in accordance with the Company's procedureOverseas communications, timely responses to emails and requests (internal and external)

 

Qualifications

 

6 months to 1 year related experience and/or training; or equivalent combination of education and experienceUnderstanding of air documentation process a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Excel, Word, PowerPoint)IATA certification (preferred)Fluent in English

Reporting Structure

 

Air Export Lead Agent, Supervisor and Manager

 

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus