Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job Description

Job Description

This position is a 9 -12 month contract covering maternity leave.

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.

KEY RESPONSIBILITIES:

·         Ensure smooth and timely freight process flow.

·         Ensure accurate and timely data entry into our operating system.

·         Track and trace Air Import files as required. This can be either internally via exp.o or            externally via airline websites or by telephone to airline offices.

·         Use Tree View on daily basis.

·         Ensure timely delivery of freight to customers for Import shipments.

·         Ensure documents are timely sent to customer or broker for customs purposes.

·         Ensure accurate and timely client and vendors billing.

·         Interact with our customers in arranging their international shipments, meeting            customer service standards.

·         Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).

·         Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

·         Understand department process flow, constantly looking for areas of improved efficiency.

·         Ensure all customers standard operating procedures are followed and updated in the DLSOP.

·         Meet KPI standards, as per the company’s procedures.

·         Overseas communications, timely responses to emails and requests (internal and external)

·         Meets company standards of 52 hours training per year per employee.

·         Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

 

Qualifications

Knowledge:

Expeditors training and company policies.

Expeditors services, systems and procedures

IATA Certification (preferred)

 Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Pro-active, strong organizational skills.

Good computer skills (Excel, Word).

Fluent in English.

Additional InformationExpeditors offers excellent benefits and career development.This role is based full time on site