Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemTrack and trace shipments as requiredUtilize Process Monitors and Workflows on daily basisEnsure timely movement and delivery of freight to customers Ensure documents are timely sent to customer or broker for customs purposesEnsure accurate and timely client invoicingInteract with our customers in arranging their shipments, exceeding customer service expectationsContribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers' standard operating procedures are followed and updatedMeet KPI standards, as per the company proceduresOverseas communications, timely responses to emails and requests (internal and external)

Qualifications

 

Customer Service: 5 years experience and/or training; or equivalent combination of education and experienceUnderstanding of transportation documentation and terms is a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsStrong desire to learnGood computer skills (Excel, Word, PowerPoint)Fluent in English

Reporting Structure

 

Supervisor and Manager

 

Additional Information

Expeditors offers excellent benefits

Health Plan: Medical, Prescription Drug, Dental and VisionEmployee Stock Purchase Plan Training and Personnel Development Program

 

All your information will be kept confidential according to EEO guidelines....