Description

The Air Logistics Revenue Care Specialist main responsibilities are:
Manage/Oversee related cost entry and revenue entry tasks through Business Process Automation (BPA).
Coordinates with Operational Care Centers (OCC) for cost topics around haulers, carriers and third parties
Coordinates with Customer Care Locations (CCL) for revenue topics related to charges towards the customer.
Review Gross Profit on file, trade-lane and customer levels
Immediately report problems, invoicing disputes or credit check issues to customer care teams, supervisors, managers, divisional managers or branch managers
Monitor payment behavior of customers in collaboration with finance teams(Account Receivable)
Work with Sales and Customer Care teams on credit limit adjustments
Handle daily Forwarding Sub Ledger (FSL) activities including month end closing
Lead CASS challenge resolution and work on improvement processes
Drive for automation improvements such as auto file closing and automated cost entry and automated charge code entry (detail task provided at the end of this document)
Work on resolving disputed invoices with CCL, OKAM and finance
Support GSC in answering questions and instructions on the billing

 

 

 

Requirements:
Basic Accounting principles
Financial System knowledge (KN System ACON)
Ability to understand a customer and supplier tariff
An ideal candidate must be analytical, a team worker, and should have technical knowledge related to tariff and pricing matrix construction. Should have a focus on customer service , and maintain good organizational skills. An ideal candidate is adept at problem solving, decision making, and has the ability to work under time pressures. A self-starter attitude is desired, with the mindset of being accountable for results. An ideal candidate strives to meet and exceed expectations through the application of time management skills, multitasking abilities, active listening, sound judgment and critical thinking.    

 

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