About the Role

As an Airfreight Operations Specialist you will work alongside around 170 colleagues based throughout the UK to support the administration of processes and activities to deliver goods across the customers global supply chain; utilising air transportation, maximizing profitability and optimizing business and human assets in line with business strategy and objectives.

 

Key Responsibilities of the Role Includes

Develops relationship with allocated customers Accepts all orders (from customer or overseas office) and processes such. Creates and confirms transport order to ensure pickup of the shipment at origin. Process all booking to carriers and issues HAWB instructions. Runs all checks on HAWB prior to acceptance/print of HAWB. Completes all Export HMRC Requirements. Fully ensures compliance with varying countries security needs, AMS/ACI etc., Prepares, controls and distributes all required Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures. Checks responses from counterparts and finalizes validation of required documents. Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution. Provides spot quotations and closes contract. Performs up and cross-selling (inbound calls) for existing customers and passes on leads to Sales. Takes and handles customer inquiries, e.g. Track and Trace. Takes customer requests with regard to Go Green topics and informs Country Go Green Head. Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer. Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function. Acts as first contact point for customer claims Participates in joint Sales visits if necessary. Fully complies with GCCS input guidelines with root cause input and corrective action closure. Completes all financial input relating to job files (billing/cost provisions/printing of billing, invoice to customers and posting/distribution of same with required back up). Manages and controls Workflow on daily basis. Take ownership of all account queries both customer and carrier and their conclusion. Ensure that all customer enquiries are responded to promptly and professionally. Escalates issues if required. Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption.  

Your Profile - Skillsets and Attributes

Contribute to the First Choice continuous improvement program Participate in the Weekly Team briefing sessions Complete all statutory and mandatory training Commercial awareness essential. Clear and concise communication skills (written and spoken) Ability to follow processes Ability to support a culture of continuous improvement Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams Knowledge of Freight Forwarding industry: Exports and related processes is desirable Experience of HMRC procedures essential. Two or more years’ experience within the Freight Forwarding Industry. 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable  

Our Promise to You – Benefits:

A competitive salary Generous Holiday Entitlement Eligibility to participate in the Employee Incentive Bonus Scheme Pension scheme which includes life assurance Access to professional employee assistance and wellbeing programme A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts Enhanced Maternity, Paternity and Adoption pay Training and Development opportunities with a strong focus on internal promotion  

HOURS/SHIFT PATTERN: 37.5 Hours Monday-Friday

REPORTS TO: Air Export Manager

 

What’s Next?

If you would like to be considered for this position, then please apply via our careers portal.  

 

If you are already a DHL colleague, we recommend that you advise your Manager of your intent to apply for this position.

 

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

 

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

 

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

 

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.