At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Associate Manager.

This is the perfect role for you if:

• You want to be part of a team which is responsible for providing an excellent customer care service to the clients of the airline company – via phone and email
• You have great communication skills, and you would be happy to support customers with reservations and flight changes in a polite and professional manner
• You are looking for place where you can develop yourself professionally

Job Description:

As airline representative of a well-recognized company, our superpower is to inspire people to travel and support them with their reservation queries. Our role is to deliver a reliable and friendly service that differentiates us from other providers.

• Provide extensive care to customers and resolving their queries
• Provide advice on the flight's availability and packages
• Expanding our network of loyal customers
 

 MINIMUM QUALIFICATIONS: 

• Have great command of French and English language
• Enjoy dealing with the public and have the ability to provide excellent customer service with a ‘can do’ attitude
• It helps if you are hardworking, flexible and have an outgoing and friendly personality
• Having previous experience in travel agency, airline reservations or similar role will be considered as an advantage
• Shift Coverage: Current shifts cover from 07:00 to 00:00, Monday to Friday. While weekend shifts are currently unlikely, flexibility to accommodate potential future weekend work is required.