About This Role Job Description Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us. By joining our 24/7 Technical Support team, you will become part of a dedicated global team focused on supporting our clients operating fleet, ensuring aircraft reliability and availability, while also remaining compliant with applicable airworthiness regulations. Are you ready to: + Plan, monitor and control maintenance activities of aircraft under CAE Management in real-time. + Manage Aircraft on Ground (AOG) situations and expedite repairs. + Liaise with OEM on technical issues. + Act as a point of contact between maintenance and flight crews, CAMO, MRO/Part-145, Flight Ops, Logistics, ensuring effective communication between the parts. + Provides technical guidance to maintenance personnel, flight crews and ground personnel, and is available for consultation and decisions on technical operational and procedural matters. + Troubleshoot and address aircraft technical defects. + Control and track defects using the maintenance management software, liaising with the client and MRO providers for defect rectification. + Collaborate with maintenance teams to develop solutions for recurring problems. + Maintain accurate records of aircraft maintenance activities. + Source components from approved vendors in support of the operating fleets. + Liaise with vendors and manage RFQ’s, PO’s, and shipping information. Our ideal candidate has: + Minimum 5 years of experience in technical roles within Airline's Technical Services, MCC, MRO or component supplier. + Possession of a relevant Engineering Degree or EASA/A&P maintenance license. + Familiarity with global civil aviation regulations and requirements (EASA/FAA). + A proactive attitude and able to take the initiative to address technical challenges. + Demonstrated ability to work independently, handle multiple concurrent projects and initiatives in a cross-functional setting. + Skill in simplifying complex processes and work under pressure. + Strong focus on client satisfaction and delivering exceptional service. + Flexibility in scheduling, ability to work shifts and weekends as required. + Availability to respond on short notice. Preferred Qualifications & Skills + Prior working experience with Boeing and/or Airbus aircraft families is advantageous. Position Type Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Opportunity Employer CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics. If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com .