An Airport Representative ensures a high level of customer service in terms of welcoming guests at the airport.

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What will I be doing?

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As an Airport Representative you will assist guests in various requests and enquiries such as transportation, hotel accommodation and other information or assistance that they may require. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nEnsure brand service standards are consistently practiced by all team members\nEnsure that courteous, prompt and efficient service is given to all guests\nEnsure that all arrival guests with flight details are paged and assisted with luggage and transportation\nEnsure to be neatly groomed and well attired at all times whilst on duty\nReport to Airport Executive prior to leaving for the airport to obtain necessary reports and highlights of the day\nMeet and greet guests with the limousine, assist with luggage, and the hotel's airport representative to inform of guests arrival\nTo bide fond farewell and thank them for staying with us\nParticipate in departmental meetings with all Front Office team\nEnsure that standards and procedures are set and understood\nSell the hotel outlets as much as possible\nEnsure that Airport Executive and Duty Manager are kept informed of all developments and guest feedback\nEnsure that consistently high standards of presentation are maintained for both department and Team Members\nEnsure that a high standard of guest relations and service within the airport-reps is consistently maintained\nCoordinate all limousine bookings as per policy\nContinuous communication with Duty Manager to ensure seamless check-in and procedures for guests\nTo actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude\nMust know all Hotel products and services and actively recommend to our guests\nEnsure that there is a thorough hand over at the completion of each shift\nAny other duties assigned by Airport Executive and the Front Office Management\n

What are we looking for?

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Airport Representatives are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

\n\nA passion for providing great service\nA professional attitude and strong work ethic\nAbility to perform in a team and autonomously\nFluent in English, Hindi, Kannada and other languages will be beneficial\nGraduate in any discipline\nAt least 1 year experience in the hospitality industry\nGood knowledge of the city\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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