Summary Serves as an ATSS with the Technical Support Operations Group. Performs a variety of functions directly related to the operation of the NAS. Responsibilities include integration, restoration, testing and evaluation of new advanced services or service components, hardware/software systems and processes. Applies comprehensive technical knowledge to protect the integrity of all components and systems to provide NAS service delivery. Responsibilities Has broad automated systems and networking responsibilities and is recognized as a principal technical specialist on legacy and newly developed systems within a large facility or multiple facilities over a large geographical area. The work performed at this level requires technical expertise on complex systems and/or emerging technology, systems interrelationships and management of the NAS. Performs work of broad scope and complexity with a high degree of independence. Provides the highest organizational level of technical support associated with analyzing, designing, developing, installing, repairing, fabricating, maintaining, modifying, or evaluating the most complex systems for which the FAA is responsible. As a principal specialist/expert for major projects and/or program areas resolves unique technical problems without managerial intervention, providing coordination and suggesting solutions. Plans, coordinates, and performs work with a high degree of independence, keeping the supervisor advised of only the most critical issues. Can be called upon to assist with repair and/or restore service or systems, providing guidance on the availability of back-up systems, recommending reconfiguration to minimize service interruptions to ensure the safe and efficient operation of the NAS. Carries out work in accordance with overall plans and objectives of the organization, resolving problems as they arise and making adjustments as necessary to handle unanticipated situations and organizational needs. This work includes responsibility for evaluating diagnostic data from multiple systems that are integrated to support a network of services or service products. Evaluation of this data is used for correcting deficiencies on Contractor Acceptance Inspection/Joint Acceptance Inspection, and timely resolution of equipment, systems or services with the NAS. Collaborates with system users, planners, engineers, and contractor personnel for the acceptance of new or modified systems and provide assistance for resolving problems with the installation or improvements. Develops recommendations for enhancing efficiency of systems by modification and application of existing or emerging technology. Monitors other employees time as a project or team leader. Identifies requirements (staffing funds, materials, and equipment) to accomplish projects and tracks the use of project resources. Provides training, mentoring, guidance and advice to FAA employees, contractors and other organizations as needed. Supervisor rarely reviews completed work. Integrates Operational Risk Management (ORM) into all planned activities ensuring that all customers and users of services are included and involved in implementation and planning. Utilizes appropriate Personal Safety Training and supplied Personal Protective Equipment (PPE) when engaged in restoration and maintenance activities. Ensures all involved parties utilize PPE for the task appropriately. Contacts are both internal and external. Represents the organization as the primary technical point of contact on projects, programs, and other work activities to coordinate and implement plans or to obtain information and resolve problems. Meets and consults with representatives of external organizations such as DoD, airport management, contractors, utility companies and foreign governments to resolve problems of mutual concern and to elicit cooperation and action favorable to FAA needs. Performs other duties as assigned. Incumbent must possess a valid driver's license. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications To qualify for this position, applicants must meet the requirements stated below: Applicants must provide a resume which demonstrates and/or show that you possess the specialized work experience in your work history. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized Experience: Applicants must provide a resume which demonstrates and/or show that you possess the specialized work experience in your work history. The successful candidate must have extensive knowledge and hands on experience of various types of communications systems associated with ATCT/ARTCC facilities including voice switches, remote transmitter/receiver systems, remote center air to ground systems, microwave systems, channel banks and spectrum management including radio frequency interference issues. Applicants must show experience at the level of difficulty and responsibility that is appropriate to the position. Generally, experience at the next lower level (pay band H/Career Level III or equivalent), meets the minimum qualification requirements as long as your experience supports the "Demonstrated Abilities" identified within the "Application Questionnaire" section. Demonstrated Abilities: Applicants MUST provide narrative responses for each Demonstrated Ability listed within this announcement. Narrative responses should be clear and concise, providing a description of your education, training, and experience that would describe the degree to which you possess each Demonstrated Ability. Narrative responses are MANDATORY for each Demonstrated Ability and applicants must show possession of each. Answer all questions to the best of your ability. You may be asked to provide evidence or documentation that you possess this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Failure to submit narrative responses for each "Demonstrated Ability" will prevent further consideration. For assistance in responding to each of the Demonstrated Abilities "things to consider"/instructions have been provided for each of the demonstrated abilities at: https://employees.faa.gov/org/staffoffices/ahr/program\_policies/policy\_guidance/hr\_policies/media/AppendixVPromotionCriteria.pdf Qualification requirements must be met by the closing date of this announcement. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the demonstrated abilities listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Education Not applicable. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. Narratives for Demonstrated Abilities are Mandatory. Failure to submit demonstrated abilities statements will prevent you from receiving further consideration. Answer all questions to the best of your ability. You may be asked to provide evidence or documentation that you possess this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Supervisor Endorsement: A supervisor's endorsement form or memorandum is required for a competitive promotion. Applicants applying for a promotion must include a supervisor's endorsement or memorandum which must include the vacancy announcement number and supervisor's signature. A supervisor's endorsement is not required for reassignments (same as ingrades) or downgrades. Security Clearance: Moderate risk (5), this position requires completion and favorable adjudication of a National Agency Check and Inquiry (NACI) background investigation prior to appointment, unless a waiver is obtained. Interviews: All or none of the applicants will be interviewed. Duty Location: Albuquerque, NM: 18.05% Links to Important Information: Locality Pay, COLA