**About this role** **Overview:** Aladdin Client Business is seeking a highly skilled technical expert to join our team and support the evolution of post-trade operations. This role offers a unique opportunity to work closely with clients and internal stakeholders to resolve complex issues, enhance operational efficiency, and contribute to the future development of our product offerings. If you are passionate about technology, investment operations and enjoy solving complex challenges, this is the role for you. **Key Responsibilities:** + **Problem Resolution:** Address and resolve complex client inquiries related to Aladdin by leveragingexpertise in post-trade operations, including trade operations, corporate actions, and collateral management, to identify and resolve issues. + **Workflow Optimization:** Collaborate with clients to streamline their operational workflows, recommending features and solutions that automate processes, reduce manual tasks, and improve overall efficiency. + **Client Advocacy:** Represent the voice of the Aladdin community, collecting valuable feedback and translating it into actionable insights for the product and engineering teams to inform future development. + **Identify** **Product Enhancements:** Assess functional gaps in the product and identify opportunities for strategic improvements to enhance the overall user experience. + **Track and Report Progress:** Monitor and report on functional improvements, presenting key updates to customer success managers and senior leadership regularly. + **Internal Tools Development:** Advocate for the creation of advanced internal troubleshooting tools to improve the efficiency and effectiveness of support teams, ultimately enhancing the Aladdin user experience. + **Technical Mastery:** Gain proficiency in tools such as Splunk, Unix, SQL, and Azure DevOpswhile developing Aladdin content expertise in areas such as trade settlements, cash reconciliation, collateral management, payments processing, and corporate actions. + **Mentorship and Development:** Provide guidance, coaching, and professional development opportunities to junior colleagues, fostering the growth of internal talent. **Required Qualifications:** + Demonstrated ability to thrive in a fast-paced, dynamic environment, with a positive attitude, strong self-confidence, and drive. + At least 3 years of experience in a client-facing or vendor-facing role, with a strong focus on solving complex operational issues. + In-depth knowledge of investment operations processes, particularly within post-trade functions such as trade operations, corporate actions, and collateral management. + Proven success in delivering projects and driving the implementation of improvements that deliver measurable results. + Strong communication skills, with the ability to tailor messaging to a variety of audiences, from technical teams to senior leadership. + Technical expertise in diagnosing issues, identifying root causes, and implementing effective solutions. + Ability to manage multiple high-priority incidents and deliver results under tight deadlines. **Why This Role Matters:** This position offers a unique opportunity to be a key contributor to Aladdin’s global support model. You will play a vital role in improving the experience for our clients while also influencing the development of future product offerings. If you are someone who thrives on solving complex challenges, collaborating with teams, and continuously learning, this role provides an exciting career path in a fast-paced, innovative environment. For San Francisco, CA and New York, NY Only the salary range for this position is USD$115,000.00 - USD$140,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. **Our benefits** To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. **Our hybrid work model** BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. **About BlackRock** At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. **View the** **EEOC’s Know Your Rights poster and its supplement (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\_EEOC\_KnowYourRights.pdf)** **and the** **pay transparency statement (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** **.** BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com . All requests are treated in line with our privacy policy (http://www.blackrock.com/corporate/compliance/privacy-policy#recruitment-privacy-notice) . We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.