Job Summary

We are seeking a highly motivated and results-driven Director of Alliances focusing on Technology partnerships. This individual will play a key role in managing and expanding strategic partnerships with our key technical alliances partners fostering collaborative initiatives and ensuring that our partnerships deliver mutual value. The ideal candidate will have a deep understanding of CallMiner’s ecosystem dynamics and a proven track record of managing complex, cross-functional relationships. This role will report to the VP of Alliances.

Key Responsibilities Strategic Partnership Management:
Develop and execute strategies to enhance existing alliances and identifying new conversational analytics opportunities for CallMiner, Progressing Opportunities through the Sales process and Drive opportunities to close Relationship Building & Nurturing:
Cultivate strong, long-term relationships with key stakeholders within partner organizations, ensuring smooth communication and cooperation across teams. Joint Business Planning:
Collaborate with partners to co-create business plans, setting joint objectives, KPIs, and go-to-market strategies that drive growth for both parties. Performance Monitoring & Reporting:
Regularly assess the performance of strategic partnerships, tracking key performance indicators (KPIs) and providing regular reports to senior management. Take corrective action when necessary. Cross-Functional Collaboration:
Work closely with sales, marketing, product, and operations teams to align partner initiatives with internal company goals. Facilitate seamless communication between internal and partner teams. Contract Negotiations & Agreement Management:
Lead negotiations and the reviewing of partnership agreements, ensuring they are clear, mutually beneficial, and compliant with company policies and objectives. Market Intelligence & Competitive Analysis:
Keep abreast of industry trends, competitor activities, and new partnership models to ensure that the company remains competitive and innovative in its alliance strategies. Problem Solving & Conflict Resolution:
Proactively identify and resolve challenges or conflicts that may arise between the company and its partners. Ensure that issues are addressed promptly and effectively. Partner Enablement:
Work with internal teams to support partners with necessary resources, training, and tools to maximize the effectiveness of the partnership.