Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting the applications for the role of Assistant Manager – Claims
In this role, you will be responsible to Work closely with and within Property Casualty Insurance Finance operations management team.
Responsibilities
• Validation of intake requests received from the Customer’s global team via Healthsource (Customer’s platform system) based on the knowledge and training provided.
• Escalation of cases to appropriate resolution groups within the organization as defined by the escalation matrix which will be mutually defined between Datavant and Genpact LLC (Supplier).
• Download Medical Records Information from the respective Electronic Medical Records System as per the end-customer’s request received via Healthsource.
• Uploading Medical Records retrieved from the Electronic Medical Records system to Healthsource (Datavant’s platform system).
• Quality Check the medical records uploaded to ensure accurate medical records retrieval as per knowledge and training provided.
• Reporting on defined SLAs and quality adherence as well as general metrics necessary for the proper functioning and continuous improvement of the release of information process as agreed between Datavant and Supplier.

Qualifications we seek in you
Minimum Qualification
• Relevant qualification
Preferred Qualification
• Excellent knowledge of MS-Excel and MS-Word knowledge
• Ability to act on own initiative
• Must demonstrate a high level of self-motivation, energy and flexibility
• Ability to handle high volumes of workloads and to reach targets and target on a timely basis
• Innovative and always looking for continuous improvement in order to develop succession plan for staff
• Excellent interpersonal, verbal and written communication skills (in English)
• Exercises good judgement on day to day business problems and provides recommendations for solving course correction
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.