**Job Title** AM Technical Service Manager **Job Category** Product Support **Job Description** **Hyster-Yale Materials Handling** is a global leader dedicated to advancing the materials handling industry. We design, engineer, manufacture, sell and service a comprehensive line of lift trucks, attachments and power and technology solutions, marketed primarily under the Hyster® and Yale® brand names. As one of the largest lift truck manufacturers, Hyster-Yale is not only committed to transforming the way the world moves materials from Port to Home, but also delivering optimal solutions that meet our customers’ needs while ensuring outstanding customer care. Reporting to the Field Service Manager EMEA, the Technical Service Manager, the **Aftermarket Technical Service Manager** is responsible for supporting the dealers and customer of both Brands in the territory under their responsibility, in order to maintain a high customer satisfaction with consequent high customer retention. **The successful AM Technical Service Manager will have the following Key Accountabilities:** + Responsible for the Northern Europe Region (e.g. UK, Ireland, Scandinavia), manage the escalations and ensure that the deliveries related to the whole area are aligned with KPI’s and targets. Work close to the ABD of the area collaborating and/or leading in all projects related to Aftermarket. + Represent EMEA Service in the MA and DC definition of service needs and requirements, collaborating with the Sales and MA organisation + Participate as core member to global and/or EMEA projects + Provide technical support to Hyster-Yale dealers and customers. + Plan and deliver product service training onHyster-Yale products, which may be virtual or on site + Commissioning or support of commissioning for new deliveries on special products (VNA + RS), exceptionally only when the PSG’s are not able to cover the need + Periodic review with dealer on all service related topics. Support Dealer Development for new and existing dealer. + Monitor dealers warranty performance and drive dealers to minimize claim rejection rate. **The successful AM Technical Service Manage will have the following Minimum Qualifications:** + Engineering degree or equivalent experience + Minimum 8 years experience in technical service + Minimum 8 year Technical Service experience in Material Handling, Logistic Automation, Agriculture or Construction Equipment + Minimum 8 years experience on customer relationship + Minimum 8 years experience in Service Organisation at dealer or manufacturer + Minimum 5 years experience of training classes delivery **The successful candidate will be subject to background checks.** **Job Type** Permanent **Time Type** Full time **Work Hours** 39 **Travel Required** Y **Location** HY EMEA UK Irvine **Address** European Divisional Support Centre **Zip Code** KA11 5DP **Field-Based** No **Relocation Assistance Available** No