**PURPOSE OF THE JOB** • Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints • Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and with the applicable legislation. • Manage all daily activities in Order Entry independently and actively support local Customer Service management **ROLES & RESPONSIBILITIES** Front office activities: • Receive & process orders for all customer • Receive & process customer support request for all customer which are received by e-mail, phone. • Receive customer complaints which are received by telephone, e-mail ecc… • Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager • Issue required credit notes for returns and complaints within the official procedural deadlines • Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergency • Organizing return shipments Back office activities: • Receive & process orders for all customer which are received by e-mail, fax or post. • Follow procedures related to the receiving, checking and creation of the sales orders/invoices • Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes • Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing • Daily control of invoices issued by the system, checking all orders have been invoiced • Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines • Follow up on backorders • Follow up on customer support request • Master Data Maintenance (customer) • Actively participate in any required product tracking research when required General activities: • Run reports and ensure appropriate actions are taken by Customer Service Representative • Work on process improvement and projects under the supervision of the Customer Service supervisor/manager • Meet all rules listed in the ANI Policies **EDUCATION & COMPETENCIES** • Upper secondary diploma/High school diploma – country specific • Strong practical experience in Order Entry • Fluent in local language • English- high level, written and spoken • Knowledge of Microsoft Office • Knowledge of ERP packages (BPCS, SAP …) • Team player • Customer oriented • Good organization ability • Good communication skills for internal and external contacts • Positive reaction to working in a “deadline” environment, stress resistant • Integrity • Sensitive of initiative and adaptability to permanent evolving organizations • Sensitive to the importance of the product • Experience in e-Commerce An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com