**Job Summary:** The primary purpose of this key customer service/patient service position is to greet, assist and direct patients, family members and visitors of Children's Hospital Oakland, and to serve as a hospital liaison with the public. **Position Requirements** : **Education:** High School diploma or equivalent G.E.D. **Experience:** Experience in hospitality industry or customer service highly desirable. **Knowledge, Skills & Abilities:** Effective verbal and written communication skills; Bi-lingual, bi-cultural skills strongly preferred. Demonstrated outstanding interpersonal skills and commitment to customer service. Ability to interact in an extroverted and positive manner with diverse groups of people in a mature and customer service oriented manner. Ability to handle multiple tasks effectively. Ability to respond quickly, proactively and calmly in a difficult or sensitive situation. Basic computer skills. Physically able to withstand long periods of walking and standing. Physically able to tolerate significant and frequent temperature changes. **Physical Requirements** : Sit up to 8 hours/day Stand/Walk: 3-6 hours Bend/Stoop: Up to 3 hours Reach: Up to 3 hours Rep Use of UE/Grasp: Up to 8 hours Lift/Push/Pull: 15 lbs This job requires the ability to hear alarms, clients and/or instruction. The ability to see accurately from 20 inches to 20 feet. Reasonable accomodation may be made to enable individuals with disabilities to perform the essential functions of this position.