**Overview** **Job Summary Details:** The Ambassador Customer Assistant provides assistance and information to Airport passengers. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_v2\_English\_9.5.24.pdf) | (Programa de Beneficios de ABM) **Basic Qualifications:** • Must be 18 years of age or older • No high school diploma, GED or college degree required • No experience required and on the job training provided **Preferred Qualifications:** • One (1) year of customer service or similar work experience preferred **Responsibilities:** • Act as a Welcome Ambassador for arriving passengers • Greet and engage with passengers in and around the terminal area to offer informational assistance • Communicate effectively with passengers regarding airport and airline services available • Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights • Escort unaccompanied minors • Assist with baggage as required • Monitor and enforce carry-on baggage size requirements • Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times • Provide assistance to passengers using kiosks to check-in • Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers • Transfer and distribute wheelchairs as needed • Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment. • Report hazards and incidents encountered in daily operation • Follow safety precautions at all times A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, 88N, LS, 0431, 2T2X1 REQNUMBER: 120108 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.