Ambulatory Operations and Capacity Support Manager Boulder Community Health, Boulder, CO 80303 $31.58 - $47.38 an hour - Full Time, Days. 40 hours week. Boulder Community Health is seeking an Ambulatory Operations and Capacity Support Manager responsible for the management, training, and education of providers and staff regarding the proper use of the Electronic Medical Record (EMR), ambulatory information and electronic systems and industry standard best practice clinical workflows. Benefits: •Health insurance, including a FREE employee only option •Dental and Vision insurance •BCH paid Life Insurance; Spouse and Dependent Life Insurance plans •Short-term and Long-term disability coverage •Health and Dependent Care Flexible Spending Accounts •Retirement plan with BCH matching contributions, and discretionary lump sum contribution •Paid Time Off •Education assistance program •Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more •Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki •Free one-on-one retirement planning sessions •Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications •Bachelor’s Degree preferred, preferably in a healthcare, business and/or education related field. •Certified Nursing Assistant (CNA), Patient Care Assistant (PCA), Medical Assistant (MA), Licensed Practical Nurse (LPN), Registered Nurse (RN) or equivalent certification preferred. •Valid Colorado driver’s license required. •BLS certification required within the 90-day conditional period. •Experience with clinical assessment, planning, protocol development, standards, policies and procedures preferred. •Experience training others on an EMR preferred. •Five years of experience in EMR management or implementation experience or related hands-on experience required. •Five years of EMR implementation and training experience in an ambulatory facility required. •Five years of experience utilizing an Electronic Medical Record (EMR) required. •Five years of managerial or supervisory experience required. •Five years of clinical experience preferred. Responsibilities •Assists in developing short-term and long-term plans, organizational policies and procedures, and ensures compliance. •Recommends training for personnel when necessary and ensures completion of such. •Participates in professional development activities to keep current with trends and practices in health care administration. •Conducts detailed clinical analysis and provides recommendations to improve patient care, including changes or additions to Departmental policies and procedures and clinical workflows. •In collaboration with the clinic leadership, ensures compliance with section 504 of the American of Disabilities Act for the Ambulatory Services Department. •Collaborates with other members of the ambulatory leadership team to ensure clinical compliance in all aspects of clinical operations to include TJC compliance, HIPAA and all federal, state and local regulations, BCH and Departmental standards, PCMH standards, life safety, utilities management, hazardous materials communication, emergency preparedness, infection control, and medical equipment failure. •Works collaboratively with Providers, Managers, Administrators, Medical Directors, and staff to maintain continuity of scheduling and desired outcomes for utilization management. •Promotes the development, implementation and sustainability of a system-wide standardized processes to deliver high quality care while maintaining program and regulatory compliance. •Thinks critically to improve performance on appointment lag, appointment utilization, and completed visits while completing Master, Template, Daily, and Guided Schedule build. •Assesses overall scope of scheduling requests and deliverables to identify system impacts and estimates for level of effort. About Boulder Community Health and Boulder, Colorado Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, and maternity care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention. Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives. BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities. Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide including: Newsweek- “America’s Best-in-State Hospital 2025”; U.S. News and World Report- “Best Hospitals for Maternity Care 2025”; 5280 Magazine-“21 BCH physicians among 2024 list of the region’s best doctors”; Daily Camera People’s Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024. As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more! EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.