**If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.** **Please log into myWORKDAY (http://www.myworkday.com/trumed/d/home.htmld) to search for positions and apply.** Ambulatory Services Clerk - Emergency Dept- Lakewood Medical Center (PT 5:00pm - 1:30am) 101 Truman Medical Center **Job Location** UH Lakewood Medical Center Kansas City, Missouri **Department** Emergency Room UHLMC **Position Type** Part time **Work Schedule** 5:00PM - 1:30AM **Hours Per Week** 32 If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses: **UH Truman Medical Center** is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics. **UH Lakewood Medical Center** is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center. **UH Behavioral Health** is the KC metro area’s largest, most comprehensive provider of mental health services. The **Crossroads Building** , located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations. **Job Description** The Ambulatory Services Clerk functions as an integral part of the health care team as a primary contact for patients, visitors, and staff. Serves as the primary clerk, consistently striving to exceed customer expectations by being prepared for patients and preparing the medical record for their visits within the ambulatory setting. The clerk supports the staff and physicians by coordinating the process of care to the patient through every aspect of their visits and services at the Medical Center. The Ambulatory Services Clerk is the first and last impression our customers encounter and is therefore considered a Customer Service Ambassador. **Minimum Requirements** + High School diploma or equivalent + Must have at least one year of experience in clerical or administrative capacity of health care or customer service setting. + Must possess computer and keyboarding skills + Excellent interpersonal and communication skills + Demonstrated ability to verbally communicate and convey information in a professional and clear manner + Ability to establish and maintain a positive rapport with customers and staff + Ability to listen effectively and respond accordingly + Ability to take direction and follow instruction yet be self-motivated and able to work independently + Uses sound judgment when approaching problems, takes initiative in solving problems, and pays attention to detail + Can process and integrate a variety of information (some of which may be ambiguous, complex, and contradictory) from multiple sources + Ability to simultaneously perform multiple tasks + Uses proper business English (including spelling, punctuation, capitalization, grammar, and word usage) + Considerable ability to be tactful and courteous, to provide superior customer service and present a professional presence and demeanor at all times. **Working at University Health is about making a difference. It's providing the best care to every patient every day.** University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.