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Ambulatory Services Scheduling Specialist - Pulmonary Clinic

101 Truman Medical Center

Job LocationUniversity Health 3 (UH3)

Kansas City, Missouri

DepartmentRheumatology UHTMC

Position TypeFull time

Work Schedule8:00AM - 4:30PM

Hours Per Week40

If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:

 

UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.

 

UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families.  UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

 

UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Job DescriptionCoordinates scheduling of operating room surgeries. . Provides patient instructions specific to patient’s next step for their upcoming surgery. Gathers patient information pertinent to operating room. Demonstrates ability to respond to high volumes of patients within a short time span. Actively works with director, manager, and support personnel. Collaborates with appropriate personnel including but not limited to surgery authorization coordinators, verify. Works with the authorization team to ensure all necessary records from outside facilities and tests needed for surgery are ordered and completed in chart. Responsible for keeping an organized database of surgeries to be scheduled. Responsible for providing a positive image through the display of a professional demeanor, superior written and verbal communication skills and adherence to all of the organization’s policies, procedures and protocols. Work is performed in accordance with established procedures under the direction of the clinic leadership.Minimum RequirementsHigh school graduate or equivalentMinimum of two years scheduling experience in a fast-paced clinic or hospital setting.Demonstrated experience working with complex patient scheduling and service access processProven organizational and communication skills.Experience with electronic data management including scheduling, typing, and document formatting.Excellent demonstrated customer service skills, analytical thinking, and ability to prioritize tasks effectively.Ability to work autonomously with ability to follow through all tasks to completion and attention to detail.Possess a high degree of flexibility and ability to adapt quickly to changing demands with the capability to multi-task and communicate effectively in any situation.Ability to perform under pressure, during demanding and chaotic situations.Detail orientedAbility to develop and maintain effective working relationships with staff and patients at all times during face to face and over the phone encounters.Preferred QualificationsPrevious experience in registration preferred.Knowledge of ICD-9 and CPT-4 coding.Comprehension of medical terminology.