Who we're looking for 

The AMER/LATAM Security & Safety Manager directly is responsible for physical safety and security as well as compliance with occupational health and safety requirements in our AMER and LATAM regional offices - San Francisco, Madison, Mexico City, São Paulo, and Montreal as well as other smaller field sites. As part of the Global Security & Safety team, this role performs multiple security and safety duties including conducting investigations, performing security and safety office inspections, executing security & safety planning and support for corporate events, and evaluating and responding to life safety incidents.

This role reports to the Director of Global Security & Safety and supports the needs of the Global Security & Safety team globally.

What you'll be doing 

Plan, implement, and verify risk control and compliance programs to ensure the employment of safe work practices including, but not limited to: emergency response, workplace violence, fire prevention, injury and illness prevention, and compliance with local health and safety regulations.

Lead investigations of AMER/LATAM safety and physical security incidents and provides well-articulated reports, briefings, and recommended actions.

Regularly conduct physical security and health and safety assessments of offices in the AMER/LATAM region.

Partner with the corporate events team to provide pre-event security and safety planning as well as on-site support for large corporate events.

Prepares, implements, and leads a volunteer Zendesk Emergency Response Team for offices in the region.

Works closely with the Global Security Operations Center in Madison, WI to evaluate threat intelligence as well as respond to life safety events.

Develop safety and emergency preparedness protocols and training for staff, liaises with individual offices’ local emergency services as well as local site leaders to ensure preparedness and compliance with Zendesk policies and local law.

Supervise the security staff at the reception desk at our HQ location in San Francisco.

What you bring to the role

Strong analytical and communication skills.

Ability to build partnerships and work collaboratively with regional and global internal stakeholder.

Be someone who is highly adaptable

Team-player attitude—your enthusiasm will get others to partner with us and be our advocates within their teams

Willingness and ability to travel internationally 10% of the time

Basic Qualifications:

5+ years experience leading a security & safety program, preferably in a multi-site or multi-country environment.

Experience overseeing security guard force operations.

Experience in managing a corporate health & safety program.

Bachelor’s degree (or equivalent), years of experience may be substituted for education.

Fluent in English.

Excellent written and oral communication skills.

Preferred Qualifications:

Experience using the S2 access control system.

Experience in event security and safety planning.

ASIS Certified Protection Professional (CPP) or other industry certification.

Prior Military/Law Enforcement/First Responder experience.

Where We Work (Hybrid)

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis. The specific in-office schedule is to be determined by the hiring manager.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.