American Express Claims Team Leader/Trainer 120751 Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way. The American Express Claims Intake Group provides support and service to American Express Card Members who enjoy Travel and Cell Phone Insurance Benefits embedded on their cards. The department trainer focuses specifically on new hire training, continuous development of our existing team, and implementation of new processes and procedures to continue to allow for collaboration across Travel Guard and American Express programs. This role requires someone creative and collaborative to ensure all needs are being met, as well as a self-starter who is able to stay ahead of tasks and identify opportunities for growth of our teams. If you are a self starter with the motivation to lead and guide those around you, we would love to hear from you! Responsibilities Include: Consistent development of training materials and employee resources Ability to lead and teach others new skills Multitask and prioritize key trainings and initiatives ensuring their completion and implementation Creative and critical thinking to provide out-of-the-box solutions where necessary Self starters who work well in a collaborative environment Work closely with Management and American Express to understand initiatives and department needs Organization skills necessary to move forward multiple initiatives at once Assist with management of third party system access Basic Qualifications: High school diploma or equivalent Ability to work Monday-Friday 8a-4p Ability to work in office 2-3 shifts per week Preferred Qualifications: A record of providing outstanding customer service (1+ year preferred) Training experience preferred but not required (1+ year preferred) Excellent verbal and written communication skills Ability to provide clear direction and guidance Analytical skills in reviewing and interpreting policy coverage and claim status Ability to effectively manage and prioritize tasks Ability to respond to high end clientele with professionalism and clarity You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners. We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’. Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet