AMI Operations Analyst (Hybrid) 10/28/2024

Locations: Westwood, Massachusetts; Berlin, Connecticut; Southborough, Massachusetts

The AMI (Advanced Metering Infrastructure) Operations analyst will be responsible for resolving exceptions within the AMI system, ensuring accurate and timely meter data flow, and coordinating with various teams to maintain operational efficiency. This role requires strong analytical skills, exceptional problem-solving abilities, and a deep understanding of metering infrastructure and data management.

This is a hybrid role. The first three months are fulltime in the office. 

Essential Functions: 

Resolve exceptions within the AMI Head-End System and Meter Data Management System.Monitor network performance through service-level agreements and AMI head-end for events and alarms.Log tickets with vendor’s Customer Support or liaise directly on the phone with vendor’s support staff to resolve network issues.Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner.Troubleshoot unreachable meters utilizing back-office software and systems.Analyze and diagnose issues causing exceptions in meter data.Perform detailed analysis of exceptions to identify patterns and anomalies.Issue field service orders in the CIS system to troubleshoot meters requiring in person visits.Generate reports on exception trends and resolution status.Provide insights and recommendations for improving data accuracy, process automations, and system performance.Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.Provide support for the maintenance, upgrade, and enhancement of AMI functionality.Participate in system testing and validation to ensure data integrity.Propose and implement process improvements to reduce the occurrence of exceptions.

Qualifications:

Education: 

Bachelor’s degree in computer science, Information Technology, Engineering, a related discipline or equivalent work experience.

Experience:

Three (3) plus years’ experience in AMI meter applications, data management, or a related roleThorough knowledge of AMI systems and utility metering infrastructure.Effective communication and interpersonal skills.Excellent problem-solving abilities and attention to detailAbility to work independently and as part of a team in a fast-paced environment.

Compensation and Benefits:

Eversource offers a competitive total rewards program. The annual salary range for this position is $83,000 - $93,000 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.