Plano, TX, United States
21 hours ago
AML/KYC Client Escalations - Associate

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

AML/KYC Controls team provides oversight and guidance so that the business delivers Anti-Money Laundering (AML) and Know-Your-Customer (KYC) strategies to assure our products and our customer base are fully compliant with Bank Secrecy Act (BSA), PATRIOT Act, OFAC and FINRA requirements.

As a AML/KYC Officer I, you will play a critical role in ensuring our firm adheres to regulatory requirements and internal policies related to anti-money laundering, sanctions, and customer due diligence. This role involves conducting research, analysis and providing qualitative/quantitative insights to decision customer relationships. and participating in stretch assignments that contribute to the growth and development of the team and the individual. 

Job Responsibilities: 

Manage customer case reviews based on AML, OFAC sanctions, or KYC risks posed by the customer. The reviews are concluded by providing documentation and rationale to support the decision to Retain or Exit the customer based on the residual risks associated with the customer(s). Determine and create risk mitigation strategies for customers with AML, Fraud, Sanctions, or KYC risks. This may include formulating questions to ask the customer, supporting document requests, or alerting appropriate partners of a decision to exit. Manage and resolve sanctions escalations, including identifying potential risks and implementing appropriate mitigation strategies.Present customers to AML executives and/or AML and Sanctions advisory partners for further evaluation and decision-making.Conduct thorough investigations and analysis of transactions and customer profiles to identify potential sanctions-related violations.Assist in building best-in-class AML/Compliance programs by providing support in the design, development, implementation, review and reporting on AML projects and initiatives, addressing certain AML risks and controls.Identify trends and patterns to proactively address potential OFAC compliance issues.Provides support in development of solutions or systems to fix identified issues or gaps. Complete all assigned tasks in support of projects with strong attention to the quality and timeliness of expected results. May facilitate proper recommendation & escalation to management. Support the successful transition of projects to business-as-usual status.  Produce standard and ad hoc management reports and presentations for assigned projects and initiatives. May present project decks to management.  Coordinate with Risk Officer, Compliance Officers, Legal Advisors, and additional partners on LOB specific and potentially on cross-LOB issues. Actively maintain up to date knowledge of regulatory and role-specific requirements. Gain a solid understanding of the AML/KYC/Sanctions risk management and control framework and monitor application of best practices and control standards throughout all assigned tasks. Provides ad hoc support to senior team members as requested. Provide personal support to new team members by facilitating shadowing and mentoring sessions. Makes recommendations on assigned tasks and implements recommendations within department to execute on tasks.  

Required qualifications, skills and capabilities:

1+ years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or AML/KYC; or equivalent subject matter expertise in a relevant business related function/operation.Comfort working in an ambiguous environment without the aid of a grid matrix or other decision making tool.Ability to make decisions on day-to-day issues and refers to manager on decisions regarding project direction / scope.  Experience in producing and redacting templates and presentations detailing the possible risks or mitigates for customers with sanctions concerns.Excellent problem solving, critical thinking, analytical skills. Highly organized, can manage multiple projects/requests at one time, and can work across numerous lines of businesses.Experience with influencing change.Skilled with analyzing root causes of AML/KYC, sanctions, compliance and risk issues.Strong judgment, professional maturity and personal integrity, strong work ethic, proactive and results-oriented, fact based, has the courage to ask the tough questions and challenge the status quo. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) required

Preferred qualifications, skills and capabilities:

Bachelor’s degree preferred or equivalent experienceBusiness knowledge - ability to understand the business / knowledge of regulation surrounding business Communication/presentation - excellent written and verbal communication skills with an ability to articulate in a meaningful and actionable manner Networking – strong interpersonal skills; strong collaboration and relationship building skills Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment.Decision Making/Judgement - moderate level of independent decision making using sound judgement
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