Consumer and Community Banking (CCB) AML/KYC Escalations team provides customer case review operations for the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) Customer Escalations program.  to manage the risk of our customer portfolio and sustain compliance with the Bank Secrecy Act (BSA), USA PATRIOT Act and FINRA expectations and requirements. AML/KYC Escalations works closely with various groups within CCB, such as the Exit Operations, Relationship Management, and Global Financial Crimes Compliance (GFCC) teams to deliver ongoing requirements for capturing, reporting and monitoring compliance with regulatory standards.

The AML/KYC Escalations team is also responsible for applicable Anti Money Laundering (AML) strategic initiatives/projects to meet regulatory obligations. This will include conducting research, analysis and providing qualitative/quantitative insights to lead and direct the projects and initiatives to meet our AML/KYC Standards. The role will require coordination with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations and the Business. Team members are responsible to be knowledgeable of AML/KYC policies and standards to ensure projects and initiatives are within compliance and mitigate the AML/KYC risks to an acceptable level.

Job Description

The CCB Escalations Team is focused on investigating escalations based on KYC or AML risk posed by customers.  As a Case Officer in CCB you would play a pivotal role in identifying and mitigating risk to the firm by investigating escalations thoroughly and concluding each investigation with rationale and documentation to support your decisions. 

Job Responsibilities:

Review escalations to determine relationships outcomes based on AML/KYC risk.  Monitor your queue daily to ensure adherence with SLA’s and Regulatory Requirements.  Meet production goals and ensure a high quality of work. Make recommendations on assigned tasks and implement recommendations within the department with little management oversight. Complete all assigned tasks in support of projects with strong attention to the quality and timeliness of expected results. Actively maintain up to date knowledge of regulatory and role-specific requirements and monitor application of best practices and control standards throughout all assigned tasks. Able to make decisions on day-to-day issues and refer to manager on decisions regarding complex situations. 

Required qualifications, capabilities, and skills:

Previous experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or AML/KYC preferred; or equivalent subject matter expertise in a relevant business related function/operation Problem solving, critical thinking, analytical experience Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)  Business knowledge - ability to understand the business / knowledge of regulation surrounding business Communication/presentation - excellent written and verbal communication skills with an ability to articulate in a meaningful and actionable manner Networking – strong interpersonal skills; strong collaboration and relationship building skills Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment. Decision Making/Judgment - moderate level of independent decision making using sound judgment

Preferred qualifications, capabilities and skills:

Experience with JPMC internal systems and proficiency in multi-system processing and utilization