Consumer and Community Banking (CCB) AML/KYC Escalations team provides customer case review operations for the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) Customer Escalations program. to manage the risk of our customer portfolio and sustain compliance with the Bank Secrecy Act (BSA), USA PATRIOT Act and FINRA expectations and requirements. AML/KYC Escalations works closely with various groups within CCB, such as the Exit Operations, Relationship Management, and Global Financial Crimes Compliance (GFCC) teams to deliver ongoing requirements for capturing, reporting and monitoring compliance with regulatory standards. The AML/KYC Escalations team is also responsible for applicable Anti Money Laundering (AML) strategic initiatives/projects to meet regulatory obligations. This will include conducting research, analysis and providing qualitative/quantitative insights to lead and direct the projects and initiatives to meet our AML/KYC Standards. The role will require coordination with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations and the Business. Team members are responsible to be knowledgeable of AML/KYC policies and standards to ensure projects and initiatives are within compliance and mitigate the AML/KYC risks to an acceptable level. **Job Description** The CCB Escalations Team is focused on investigating escalations based on KYC or AML risk posed by customers. As a Case Officer in CCB you would play a pivotal role in identifying and mitigating risk to the firm by investigating escalations thoroughly and concluding each investigation with rationale and documentation to support your decisions. **Job Responsibilities:** + Review escalations to determine relationships outcomes based on AML/KYC risk. + Monitor your queue daily to ensure adherence with SLA's and Regulatory Requirements. + Meet production goals and ensure a high quality of work. + Make recommendations on assigned tasks and implement recommendations within the department with little management oversight. + Complete all assigned tasks in support of projects with strong attention to the quality and timeliness of expected results. + Actively maintain up to date knowledge of regulatory and role-specific requirements and monitor application of best practices and control standards throughout all assigned tasks. + Able to make decisions on day-to-day issues and refer to manager on decisions regarding complex situations. **Required qualifications, capabilities, and skills:** + Previous experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or AML/KYC preferred; or equivalent subject matter expertise in a relevant business related function/operation + Problem solving, critical thinking, analytical experience + Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) + Business knowledge - ability to understand the business / knowledge of regulation surrounding business + Communication/presentation - excellent written and verbal communication skills with an ability to articulate in a meaningful and actionable manner + Networking - strong interpersonal skills; strong collaboration and relationship building skills + Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment. + Decision Making/Judgment - moderate level of independent decision making using sound judgment **Preferred qualifications, capabilities and skills:** + Experience with JPMC internal systems and proficiency in multi-system processing and utilization Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans