Bring your expertise to JPMorgan Chase. As part of Consumer & Community Banking Client Escalations, you are at the center of maintaining a strong Anti-Money Laundering (AML) Program at JPMorgan Chase. The  Client Escalations team is primarily responsible for reviewing client and related-party alerts and escalations for Consumer & Community Banking, which includes making risk-based decisions on potential screening matches and exit or retain decisions on client relationships. Many of these customer relationships are complex and require special care and handling. You will help drive decisions impacting the firm and its customers. 

As an Anti-Money Laundering/Know Your Customer Officer III within the Consumer & Community Banking Client Escalations team, you will operate in a dynamic environment and collaborate with Anti-Money Laundering/Know Your Customer leadership to deliver a top-tier Anti-Money Laundering program. Your role will involve maintaining these high standards and managing all High-Profile Forum and Senior Executive Level presentations used to secure approvals (e.g. Global Financial Crimes Compliance Sector Head, Sub-Line of Business CEO/delegate) for customer relationship exit and retain decisions. You will be tasked with gathering input from case officers, stakeholders, and existing materials/resources to develop an enhanced process for gaining all necessary approvals and closing escalated cases promptly across multiple forums. Additionally, you may be responsible for various projects aimed at promoting process improvements, positioning you as a thought leader within the team.

Job responsibilities

Lead and organize all aspects of GFCC and CEO Advisory meetings including the creating and management of all materials, tracking of success metrics, follow up of aged items and escalation of road blocks.  Update Guides/Procedure for Enhanced CEO process. Tailor materials based on the audience – ensuring key messages are relayed through developed materials with consistent tone and voice throughout. Organize all approval meetings. Log status, take aways, owners and due dates. Follow up an aged items and escalate as necessary. Perform duties tied to this role will be inclusive of responsibilities that arise from the high-profile forums and throughout the approval processes.

Required qualifications, capabilities, and skills

Bachelor’s degree required or equivalent work experience. Must exhibit independent judgment by making sound decisions and taking appropriate action in solving problems. Strong presentation skills required with excellent verbal and exceptional written communication skills. Must have the ability to work independently and with a team. Requires strong relationship building skills. Strong ability to work on various assignments simultaneously with effective time-management and strong problem-solving skills. PC proficiency including word processing, spreadsheets, presentations, and graphics are necessary.