Job Summary
• This role is responsible for overseeing a team of individual contributors and/or managers, setting performance goals, and developing an operational processes strategy aligned with the organization's objectives. The role collaborates with senior executives, oversees complex process improvement projects, and uses data-driven insights for decision-making. The role ensures compliance, promotes a culture of continuous improvement, and stays informed about industry trends and best practices.

Responsibilities
• Sets and monitors performance goals and key performance indicators (KPIs) for the operational process management team and takes corrective actions as needed to meet or exceed targets.
• Leads and manages a team of individual contributors and/or managers providing guidance, mentorship, and coaching to develop their skills and capabilities.
• Develops and executes an operational strategy aligned with the organization's overall goals and objectives to support organization’s long-term vision.
• Collaborates with senior executives and other department heads to align operational processes with the organization's strategic plan and share updates.
• Leads and oversees complex projects related to operational process improvement, from planning and execution to monitoring and reporting.
• Uses data analytics and business intelligence tools to gather insights and makes informed decisions for process optimization and resource allocation.
• Evaluates and recommends technology solutions to enhance process automation, data analytics, and overall operational efficiency.
• Ensures that operational processes adhere to industry regulations, company policies, and best practices.
• Fosters a culture of continuous improvement within the organization by promoting innovation and adoption of best practices.
• Stays up-to-date with industry trends, emerging technologies, and best practices related to operational process management.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in sales, operations management, project management, process improvement, or a related field.

Preferred Certifications
• Project Management Professional (PMP) Certification
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills
• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.

Complexity
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.