Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser hardworking abouHappinesst delivering outstanding Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: Monitoring Analyst 7*24 SoftwareOne Scope: Full-time | Office: Quito| On site How a day to day would look like in this role: Proactively supervise systems and services to identify and resolve issues before they impact users. Use monitoring tools to supervise system performance, availability, and security. Perform root cause analysis and implement corrective actions for any incidents or outage. What we need to see from you Profile: Technical or technological education in systems or related fields. With approximately one (1) year of experience and knowledge working as an operations and monitoring analyst for on-premises platforms and Office365 services. This role requires full-time dedication to ensure the performance, security, and availability of critical IT services. Required skills:Knowledge of supervising tools, ITSM, and SLA resolution. Important availability for 24/7 on-site support. Some reasons why you should join the team: An inclusive culture that adopts values which champion a positive and encouraging work environment. Employee recognition programs. A variety of training and development opportunities. Work-life balance. Employee referral bonus program. Multicultural team interaction. Making a difference in society: initiatives driven by our team members. A TREE PLANTED -> one tree for every global hire. Corporate events/team buildings. The most up-to-date technologies for our clients and colleagues. And much more, check with your recruiter! At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Job Function Software & Cloud Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.