Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: Associate - Support Analyst (On Site) SoftwareOne Scope: Full-time | Office: Bogotá | On site How a day to day would look like in this role: Provide a quality service that provides users with timely and effective solutions to their requests. Lead and resolve incidents and requests from the different areas of the operation. Timely advance sophisticated situations, according to defined channels. Perform machine preparation processes for new hires Coordinate and execute equipment relocation within the organization What we need to see from you Profile: Technician/Technologist/Professional in Systems Engineering, Electronic Engineering, Software Engineering or related careers with experience and knowledge performing as an on-site support analyst. Required skills: Equipment maintenance at hardware and software level (printers, VPN and technical diagnostics) Setup and preparation of machines Application installation Equipment relocation management and preparation user offboarding management Experience with management tools, equipment support and incident management BENEFITS: A thoughtful culture with lived things we value for an appreciative and encouraging work environment. Opportunity to develop your potential in a personalized way and according to your objectives within the role. Health policy for you and preferential rate for your family. 100% disability payment. Economic incentive program for employee referrals for active positions. You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits and special agreements with allied brands. Spaces for leisure, celebrations and recreation for your physical and mental health. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Job Function Software & Cloud