Analista de Suporte Técnico Pl **General Information** Req # WD00077373 Career area: Software Engineering Country/Region: Brazil State: São Paulo City: Indaiatuba Date: Friday, February 7, 2025 Working time: Full-time **Additional Locations** : * Brazil - São Paulo - Indaiatuba * Brazil - São Paulo - Indaiatuba **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** The Support Technical Analyst is responsible for technical support to customers and service providers, identifying possible quality and/or product performance problems in the field and monitoring the progress of related complaints. Main Responsibilities: + Provide first-level PC hardware technical support to customers and service partners, in cases escalated due to technical/quality problems, collecting information and proposing solutions; + Carry out technical visits to customers according to the needs and requests of other Services and Engineering teams + Escalate quality cases to local and global engineering teams according to need, providing the necessary information and samples, and monitor and implement proposed solutions; + Monitor product quality indicators in the field, identifying possible problems or deviations + Publicize and monitor the implementation of technical training with partners in order to ensure the training of those responsible for repairs; + Prepare presentations, organize, consolidate and synthesize information using Excel, Power Point + Good communication in written and spoken English **Requirements:** + Graduated in Engineering, IT or related fields + Strong knowledge of PC hardware and software (BIOS, drivers, firmware, OS) + Ability to communicate effectively, especially in challenging situations facing customers + Advanced knowledge of Microsoft Office, mainly Excel and Power Point + Advanced English level **Additional Locations** : * Brazil - São Paulo - Indaiatuba * Brazil - São Paulo - Indaiatuba * Brazil * Brazil - São Paulo * Brazil - São Paulo - Indaiatuba , * Brazil - São Paulo - Indaiatuba