Axos Business Center, Corp

About This Job

As our Analyst, Application Support, you will be responsible for a variety of technologies and processes within Axos Center of Excellence Business Unit. COE Tier 1 Support Team monitors and completes tier 1 analysis for Production outages for all COE applications. This position will report on-site at Axos Business Center Corp.


#AxosBank

Responsibilities

Troubleshoot, diagnose, and fix production software issues; improve monitoring solutions; implement the fixes for internally developed code; update, track and resolve technical challengesCollaborate with COE production support (Tier 2) and Network operations Center (NOC) team to resolve production outages for all COE platformsResponsible for communication and collaboration between the business and IT stakeholders, in support of their applications, services, and dataMaintain critical business applications and document process and policiesWork on Production support tickets and complete root cause analysis/ Tier 1 within the agreed Business SLA corresponding incident severity Troubleshoot problems, involving the appropriate resources and driving resolution of issues with a focus on minimizing impact to our customersDo a high-level Root Cause Analysis (RCA), using tools like SQL Server Management and Visual StudioRepresent Operations and the organization in timely communications with vendors and clientsDrive improvements to processes and design enhancements to automation to continuously improve the production environmentIdentify recurring issues and work with IT & business partners to remediate using the problem management processDefine and document data and reporting processesPerform Salesforce basic admin tasksPerform Data Governance tool admin related activities such as enriching existing data catalog, maintaining workflows, acting as Data Stewards, and collaborating with Business Stewards from various Business UnitsPerform other duties as assigned

Requirements

1+ year's experience with data analysis, data cleansing, and data entryData analytical mindset to do Root Cause Analysis (RCA)Basic ability to interpret/write SQL queriesIntermediate knowledge of SSIS and SSMSIntermediate knowledge of Excel and other Microsoft products

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening. 

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.