AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

An analyst should troubleshoot customer issues related to AWS Billing and Cost management services and tools that might lead to widespread customer impact or financial risk. The analyst will support three main work streams: KTLO, improving product/customer experience, and automation/process optimization.
For KTLO, the analyst will need to become a subject matter expert in the following AWS products – AWS Insights and Optimization (AIO) (Cost Explorer, Cost and Usage Report, Budgets, Cost Anomaly Detection, etc.) and Billing Procurement Experience (BPE) (Cost Allocation Tags, Cost Categories, Billing Conductor, etc.).
The analyst will need to perform deep dives into customer contact data and work with the product service teams by providing feature proposals (2-pagers) and recommendations for improving product experience. They will also conduct monthly connects with tech teams to highlight customer issues and advocate for product improvements to improve customer experience.


Key job responsibilities
• Partner with cross-functional teams in identifying business needs, develop innovative solutions, and drive strategic initiatives that have a broader impact across the organization.
• Possess strong communication and presentation skills to effectively convey complex information and influence stakeholders across AWS.
• Understand end-to-end working of AWS products, systems and processes.
• Ability to propose/implement long-term scalable solutions and in the interim deliver short-term solutions.
• Provide requirements to product and engineering teams based on customer friction points to improve the product/customer experience.
• Ability to work with limited guidance and mentor individual contributors within the larger organization.
• Be a strong communicator with an ability to deliver effective narratives.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.