If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

This position supports Loan Operations management as an escalation point and acts as the point person for initial internal department questions regarding the processing of all loan functions. This position will support all department functions related to loan servicing, new loan boarding and loan transfers, as well as reviewing reports for MSP daily processing, reviewing and understanding system enhancements and capabilities.

Updates and reviews the MSP system with all new data input on the portfolio. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Review upcoming changes to ensure data is accurate and consumer disclosures are sent in a timely manner. Supports other members of the team on training and awareness.

Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Provides support to newer members of the team to ensure the department is following process uniformly.

Assists, trains, and guides the team in their role and responsibilities as it pertains to the directives given to them pertaining to loan assignments. Serves as the go to for others on the team.

Maintains, updates and produces reports for all loan functions to help support the team and identify data discrepancies within current loan portfolio and incoming loan populations.

Performs miscellaneous duties as assigned.

Experience & Skills:

Must have 3-5 years MSP experience.

Effective verbal and written communication skills with ability to instruct members of team.

Some reporting experience and data analytics

Experience using Microsoft Office

Intermediate Microsoft Excel skills

Displays strong organizational skills and manages time effectively.

Ability to multi-task and deal with competing priorities

Ability to meet deadlines.

Ability to adapt to a changing environment.

Ability to understand and utilize investor guidelines.

The estimated salary range for this position is $75,000.00 to $82,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.