REQ13521 Analyst, Casino Systems (Open)

POSITION SUMMARY:

The Analyst, Casino Systems has a wide breadth of technical skills and bridges the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams.

The Analyst, Casino Systems, reports to Senior Manager, IT Operations, and performs daily application support, new project implementation and life cycle management of Gaming systems.

PRIMARY RESPONSIBILITIES:

Maintains and provides L2 shared services support for complex enterprise-based Gaming systems across all MCE properties at various geographical locationsProactively builds up new knowledgebase to provide fundamental technical guidance for L1 & L1.5 support staffs to able to resolve the relevant incidents / requests as first calls resolutionPerforms in-house technical training for L1, L1.5 support and other IT staff as requiredLearns business application knowledge in depth and suggests improvement if necessarySupports key project deliverables and can work within defined project plan timelinesParticipates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problemsResponds to issues, questions and requests related to the Gaming systemsWorks with the system development team, attends end user training classes and/or presentations as requiredActively monitors and ensures service level agreement (SLA) is metAble to be teamed up with other Support Specialists to perform IT systems support functions

QUALIFICATIONS:

Experience

2-5 years of relevant IT enterprise system or support experience requiredRequirements analysis, meeting with business owners, and performing current state system analysisExperiences should include implementation and support of application systemsExperience in an environment of 24x7 large operations support is a plus

Education

Bachelor's Degree or equivalent relevant qualifications

Skills / Competencies

Good interpersonal skillsFluent in English (Greek will be an added advantage)Self-motivated and able to work under pressureGood problem solving and decision-making skills to identify and resolve priority issuesAble to communicate with all level of users

PERSONAL COMPETENCIES:

Displays a high commitment to delivering resultsLeads others to achieve business objectivesCommunicates effectivelyAchieves agreed objectives and accepts accountability for resultsDisplays the highest level of integrityAbility to maintain discretionSelf-motivatedApproachable