About this role
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
As of 31 December 2024, the firm managed approximately $11.6 trillion in assets on behalf of investors worldwide. With 89 offices in 38 countries, BlackRock is a truly global firm that can combine the benefits of worldwide reach with local service and relationships. We manage assets for clients in North and South America, Europe, Asia, Australia, the Middle East and Africa.
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Client Experience Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.
Client Experience Transformation
The Internal Communications & Change Manager Specialist role sits in Client Experience Transformation.
Role and Responsibilities
Support and learn how to identify and assess the scope of change initiatives, working closely with the team to develop plans accordingly Interest in working towards a greater understanding of how changes can impact the day-to-day work activities of internal and external stakeholders Design, build and complete tailored change management strategies and communications (emails, newsletters, one, guides, and Power-Points) to various audiences to highlight how transformation solutions address client experience needs or tell the story of an organizationContribute to the communication & training strategies and work with key client stakeholders to develop communications materialsStrong interest in learning about change management methodology, including the tools, and techniques, along with organizational development, communication, and trainingUse your understanding of your audience, emotional intelligence, creative design & storytelling talents and Microsoft to bring concepts and messages to life through presentation materials, proposals, marketing materials and customized templates for partners at all levels — both internally and externallySupport development of marketing to raise client & market awareness and adoption of CX solutions role model for BlackRock’s vision for delivering superior Client ExperienceExperience and Skills
1+ years of experience in change management consulting, internal communications, or product marketing work supporting large enterprise programs across people/process/techFamiliarity and interest with change management and/or communications strategiesHighly organized, detail-oriented, and have the ability to multitask and prioritize effectivelyAbility to navigate ambiguityPro-active, self-starter with ability to organize, prioritize and execute multiple projects across multiple stakeholders simultaneously in a deadline-driven environmentA high degree of emotional intelligence and ability to empathize and understand various audiences to identify potential impact / risks through the eyes of your audienceAbility to build relationships with a variety of partners and stakeholders across various teams; Must be a great teammate and able to work collaboratively with and through othersExcellent organizational and time management skills, communication and presentation skills are a plus, but will be taughtPassionate about story-telling within a business contextProficient in Microsoft Office#EarlyCareersOur benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.