Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities todevelop, join HSBC and your future will be rich with potential.

HSBC’s global capabilities and footprint allow our Global Banking and Markets teams to provide asingle coverage point for multinational clientsoperating internationally. Offering vast expertiseand local knowledge, especially in emerging markets, Global Banking Markets products and services have been designed to meet the global financial needs of our clients, whatever and whereverthey are.

We are now inviting qualified individuals to join this team in the role ofAnalyst, Client Management, CMG.

Role Profile

The Wholesale Client Services (WCS) team is responsible for the management and execution of client related service events through the full life-cycle of a client’s relationship with HSBC, for both Global and Commercial Banking lines of business,The RSM is responsible for, but not limited to, the proactive management of credit and operational services for an assigned portfolio of Global Banking clients to ensure a high quality of service is delivered at all times,The RSM will support the Global Relationship Banker or local Relationship Manager to develop and grow long-term relationships with a portfolio of major corporate clients,Act as primary point of contact for clients and internal colleagues. Work with various middle/back offices to ensure smooth delivery of client solutions and efficient feedback to client inquiries,Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators,Manage workflow of credit and operational services and provide guidance to Relationship Managers, Client Managers, and other Relationship Service Managers (RSM) handling Operations and Credit,Support the CARM approval process and collaborate with CAU, Credit Service team and CARM team on CARM proposal and Credit Memorandum,Review and comment on the annual review, Credit Memorandum and new monies proposal received from CAU in preparation for risk approval submission in CARM,Support risk management activities in terms of handling RFI related enquiries and the approval on low/ medium risk CDD periodic review cases for Relationship Managers,Provide opinion on operational aspects with various departments (Global Market, Business Management, IT, etc.),Be the focal point and optimize the workflow of operational services and provide guidance to Relationship Managers, Client Managers, and other functions,

Principal Responsibilities

To assist the Client Management team on various client and internal mattersTo actively manage the operational service requirements of a portfolio of clients, ensuring a highquality service is delivered at all time, exceeding customer expectationsAssist to identify and progress service improvement and sales opportunities and escalate service issues.To provide opinion on operational aspects with various departments.To manage the workflow of the credit and operational services of the team.The role covers GB for HBMY, HBMS and Labuan Offshore BankingTo collaborate with other Client Management team to ensure effective coverage at all times across sectors, sharing knowledge, information and ideas to ensure high standard of service is delivered.To manage all aspects of the credit and operational service relationship between HSBC and a portfolio of clients.To act as an escalation point regarding service issues.To work in close liaison with the client servicing teams, product providers and operation teams to deliver optional service in a collective approach.To understand the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of changeUphold the highest level of integrity and act as role model for all HSBC values and business principlesShare information, knowledge and ideas with the team.Demonstrate a commitment to excellence and perform to the highest standards.To record deadlines for submission of all internal reporting requirements and financial or non-financial reporting requirements by customers and complete internal returns / analysis.To provide support including filing/retrieving of circulars and other documents especially the Compliance and related Guidelines and daily administrative support activities.To understand the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change.Perform to the highest standards, uphold the highest level of integrity and act as a role model for all HSBC values and business principles.