The Analyst, Customer Intelligence is responsible for developing and implementing data analysis & visualization strategic tools that optimize statistical efficiency & provides the team with actionable data. The Analyst will be responsible for the creation and administration of custom dashboards and provide actionable insights based on data & results. This position will be working hybrid and is based in San Juan, PR. MAIN DUTIES & RESPONSIBILITIES: + Gather, review, and analyze unit results and needs, to generate insights, reports, and data visualization metrics. + Identify, analyze, and interpret trends or patterns in complex data sets. + Prepare detailed reports and dashboards to communicate findings and recommendations to the corresponding unit. + Serves as a liaison among partner units in order to analyze, validate, and communicate data and improvement needs. + Locate and define new potential process improvement opportunities as a result of data insights. + Ensure compliance with regulatory agency guidelines and standards. + Support internal stakeholders in a timely and attentive manner by communicating concerns and future needs. + Other duties may be assigned. MININUM REQUIREMENTS: + Bachelor’s degree in business, computer science, information systems, technology, or related field is required. + Two (2) years of experience in data analysis, reporting, metrics, dashboard creation and/or data related programming in the financial, fraud or technology industries. + Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. + Technical experience in data models, data mining & data visualization techniques is required. + Demostrated strong analytical and problem-solving skills, the ability to think critically and approach complex challenges with a strategic attitude. + Ability to understand, interpret, and analyze data quickly and accurately. + Ability to execute in a fast paced, high demand, environment while balancing multiple priorities. Also able to work effectively in a team environment. + Must possess excellent interpersonal, written and verbal communication skills both in English and Spanish to conduct interactions with business leaders, write technical reports, and communicate effectively at all levels of the organization. + AI-driven with a knack for incorporating machine learning models to improve data analysis and provide predictive and forward-looking insights. Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans ) Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment\_privacy\_policy\_statement.pdf) Compliance Posters This may be the opportunity to change your life and take your career to the next level. Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance\_posters.pdf) Recruitment Privacy Policy Statement Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance\_posters.pdf) Política de Privacidad de Reclutamiento