The Analyst, Customer Intelligence (Data Management & Analytics) collects demographic, geographic, financial, transactional, and psychological information of the customer database needed to design and define customer’s profiles. Leverages SQL & PowerBI to develop reports needed for the implemented strategies that resulted from the insight discovered as part of the customer intelligence exercise. Maintains and ensures the accuracy of all data and statistical information used on files and reports developed. This position is hybrid and is based in our Oriental Center facility in San Juan, PR. MAIN DUTIES & RESPONSIBILITIES: + Designs and develops the layout and format of input and/or output files that will make up the customer data platform and all other related applications of the customer intelligence ecosystem. + Participates in the process of designing the data structure of the customer 360 view. + Provides organized information and/or database to be used in campaigns, sales activities, customer retention initiatives or to improve customer experience. + Asses on new database or reports development. Creates and implements the use of the necessary reports to measure, analyze and report results of all initiatives and customer intelligence strategies to management. + Monitors and ensures that daily system loads occur without exceptions, incidents or errors, to ensure that there are no interruptions in the execution of active initiatives. + Maintains and ensures the accuracy of all financial and statistical information used on files and reports to maintain reliability of the process. + Evaluates new tools and functionalities to manage and analyze customer database. Enhances the capabilities of the applications. Searches for new features and capabilities on the customer intelligence tool or new apps that are part of the customer intelligence ecosystem. + Other duties may be assigned. MINIMUM REQUIREMENTS: + Bachelor’s degree in computer science, industrial engineering, or statistics required. + Two (2) years of experience in data analysis, reporting, metrics, dashboard creation and/or data related programming ; experience in the banking industry, desirable. + Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. + Technical experience in data models, data mining & data visualization techniques is required. + Demonstrated strong analytical and problem-solving skills, the ability to think critically and approach complex challenges with a strategic attitude. + Strong analytical skills with the ability to collect, organize, analyze, & interpret high volume data sets with attention to detail and accuracy. + Must possess excellent interpersonal, written and verbal communication skills both in English and Spanish to conduct interactions with business leaders, write technical reports, and communicate effectively at all levels of the organization. + Proficient in the use of MS Office as well as advanced Excel & SQL proficiency to retrieve data, create spreadsheets, and reports required. Knowledge in data visualization tools such as Power BI highly desirable. WORK AUTHORIZATION & ELEGIBILITY: + Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. + Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization. Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans ) Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment\_privacy\_policy\_statement.pdf) Compliance Posters This may be the opportunity to change your life and take your career to the next level. Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance\_posters.pdf) Recruitment Privacy Policy Statement Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance\_posters.pdf) Política de Privacidad de Reclutamiento