At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

S/he is responsible for the daily operations of all technology which includes user support/help desk, application support and business related applications. This position is operationally responsible for ensuring the availability, integrity, security standard and governance for all IT systems.

S/he is also responsible to monitor and check to ensure the staff have carried out their daily routine and Key performance indicators (KPIs) are delivered with quality timely.

Partnering with the Lead for Business Applications and end user’s community, this position will support the EUS teams and application team with overall responsibility for the operation of IT support and risk, as well as for the applications.

• Provide technology support for critical components of the business by using strong communication, problem solving and customer service skills.

• Responsible for the procurement, tracking, configuration, installation, maintenance, troubleshooting, and/or access administration of end user computing devices, related applications and peripherals (including laptops, mobile devices, workstation operating systems, and related network) .

• Responsible for the front end user support regarding buisness applications support which related to day-to-day business activities collaborate with respective application support team.

• Provide best-in-class customer service to meet the desktop technology needs of end-users Work to proactively understand end-user computing and desktop technology needs. Take ownership of and accountability for technical issues while maintaining a high level of client satisfaction through effective communication and prompt resolutions.

• Provide quick response and utilize problem solving skills to resolve escalated requests from the Service Desk regarding Endpoint issues/needs via telephone, email and desk-side support. Execute and/or support the imaging, installation deployment or troubleshooting of desktops, laptops, mobile devices, operating systems, application software, printers and peripherals (new and upgrades) on both a one-off and project basis.

• To keep track of IT inventory and to ensure information/records are always up to date.

• To support and to troubleshoot issues and ensure daily incidences are resolved within the agreed standard.

• To carry out duties outside the defined scope as and when required.

• Work closely with any of the team member and to back up each other at any time to ensure no daily activities and tasks are being carried out without any delay.

• Be a team player to share knowledge and help develop staff competencies. Communicates openly and treats others with respect.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.