Role Description

This position owns the evaluation of software requests that support current and future IT requirements.  In addition, this position assists in the maintenance of the hardware asset lifecycle and reporting. Responsible for evaluating client requests, prioritizing, coordinating case workflow, and managing client escalations. 

Job Family/Major Accountabilities

Requires working knowledge of software asset management and application of best practices.

Coordinates the fulfillment of detailed service requests.

Responsible for license stock review, software deployments, manual software installations, and mass software deliveries that require manual review, assignment, and possible purchase. 

May assist with the resolution of advanced issues.

Provides innovative solutions for increasing speed to delivery of software.

Coordinates purchases for projects of moderate size and organizational span.

Accounts for budget and cost savings targets throughout the purchasing process

Applies harvesting processes to lend to positive financial outcomes.

Implements best practices for managing hardware assets.

Performs hardware asset updates and data imports.

Applies working knowledge of SOPs to complete cross charge and ad hoc asset reports.

Requirements

At least two-year degree in Computer Science or equivalent experience in IT software asset management

Intermediate level of working knowledge of ServiceNow and desktop software license management.  BuyNow experience is preferred.

Experience supporting multi-platform environment requests for ServiceNow, Windows 10 & 11, Microsoft Office Professional Suites, O365, Microsoft Exchange, Microsoft Edge, Visual Studio, Citrix Access Gateway, Adobe, SQL Server, and many other various software applications. 

Excellent verbal and written communication skills.

Able to motivate and direct team members to build productive, cooperative work teams.

Work well both independently and as a member of a high-performance team.

Proactive, innovative, and creative in meeting customer and enterprise needs.

Strong analytical, problem solving, organizational, and planning skills.

Proven ability to effectively collaborate with others, initiate action, and adapt to change.

Ability to work effectively in a team environment.

Applicable technical certifications preferred.

Candidate must be amenable to flexible scheduling.

Work from Home Ready (with minimum 45 mbps internet connection).

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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