Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

 

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!

 

The Analyst, Retail Application Support will have a technical background with Retail POS as well as ERP systems and applications and understands Retail, Omnichannel and e-Commerce processes in general. In this role, you help in analyzing business needs and create IT concepts to implement new processes, solutions, applications or even systems. You will be responsible for resolving application, software and connectivity problems.

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PLEASE NOTE – This role is based out of our Mexico offices. 

 

What you can expect:

Responsibilities include, but not limited to the following:

\n\n\n\tUnderstand and support retail business processes and functionality focused but not limited to Point of Sale front- and backend application and systems\n\tParticipate in and contribute to US and international IT related Retail projects  \n\tGather and document business requirements, processes changes and workflows\n\tIntegrate and implement new processes and solutions into existing system landscape \n\tSupport formal testing conducted by the business for system modifications and fixes\n\tManage and monitor system communication (interfaces)\n\tCreate/edit training documentation using a variety of media\n\tProvide end-user and internal training\n\tProven ability to work independently and ability to handle multiple project in an organized manner
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Your profile:

\n\tBachelor’s degree in IT/ Software engineering from an accredited college or university\n\t5 years’ experience in similar roles\n\tExcellent verbal and written communication skills in English; proficiency in email communication, virtual meetings, and collaboration tools; ability to articulate ideas and instructions in a concise and understandable manner\n\tAble to interface with internal customer and IT Management to communicate complex ideas clearly\n\tAble to grasp complex technical concepts quickly and produce detailed requirements documents\n\tExperience in supporting and configuring Oracle Retail Xstore Point of Service (POS) system\n\tKnowledge of Xstore modules, including sales, inventory, and promotions\n\tProficiency in SAP Retail, SAP CAR, and SAP AFS modules, with hands-on experience in configuration and support\n\tUnderstanding of integration points between SAP Retail, SAP CAR, SAP AFS, and other enterprise systems\n\tFamiliarity with SOVIA (Store Operations Visibility and Insight Analytics) for real-time monitoring \n\tAbility to troubleshoot and optimize SOVIA for better performance\n\tExpertise in supporting SIVIS (Store Inventory Visibility and Intelligence System)\n\tKnowledge of SIVIS data structures and ability to perform data analysis\n\tKnowledge of any CRM or eCommerce solutions is preferred\n\tGather and document business requirements, processes changes and workflows\n\tCreate/edit training documentation using a variety of media\n\tAble to occasionally travel internationally - valid passport required.\n\tAnalytical, independent, structured, and careful work attitude, as well as organizational talent and assertiveness\n\tSpeaking other languages like German, Spanish or Portuguese is a plus.\n\tAble to lift 50lbs
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Your benefits:

HUGO BOSS offers a comprehensive benefits package which includes:

\n\n\n\tRobust compensation package above the legal requirements\n\tFlexible office hours\n\tBirthday off\n\tExclusive employee discounts \n\tComprehensive wellness programs to promote health & well-being\n\tContinuous development\n\tLife and career plan\n

 

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.