The Tech Support Analyst plays a pivotal role in implementing the technical aspects of our client’s installation and supporting internal and external technical issues. In conjunction with other client-facing teams, you will ensure successful client implementation of our products and be responsible for successfully deploying new product releases to our client's environments. You will handle installation testing of Verisk Extreme Event Solutions products. You will have an opportunity to work with new and exciting technologies, such as Microsoft HPC, Microsoft SQL, VMware and AWS native services, and be among the first to test and ensure all Verisk Extreme Event Solutions’ products work seamlessly with the newest technologies by aiding in the installation and testing of our products. You will work collaboratively with multiple departments to ensure successful execution of installations, deployment, troubleshooting and debugging.

You must be able to work independently on complex problems where analysis of situations requires an in-depth evaluation of various factors. You will represent the organisation on specific projects/teams and work directly with clients or through Client Services Managers.

·         3 - 6 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing.

·         Strong knowledge of Microsoft SQL Server and SQL queries.  

·         Well-developed server skills using Microsoft Windows and Active Directory.

·         Good understanding of basic computer networking.

·         Strong problem-solving skills.

·         Impeccable attention to detail.

·         Excellent communication and interpersonal skills to interact with all technical and non-technical stakeholders, including employees, customers and prospective clients

·         Knowledge of PowerShell or Python, VMware, High Performance Computing, AWS or other Cloud providers/technologies

·         Insurance knowledge is a definite plus

·         English language skills are mandatory

Education Requirements:

·         BS degree in Information Technology, Computer Science or equivalent

Benefits

·         Working in an international environment and interchanging with international corporate offices

·         Opportunities to grow

·         Hybrid working

·         Outstanding company events

(but not limited to):

·         Provide front-line technical support via phone and email to internal and external clients with Verisk Extreme Event Solutions’ Software

·         Ensure all implementation requirements are defined correctly and translate those requirements into system configuration

·         Detect, diagnose, and resolve complex problems during implementation

·         Maintain checklist documentation to ensure quality implementations and deployments

·         Identify client issues and work with internal teams to create a strategy to address problems

·         Maintain the lines of communication by providing effective feedback and communicating strategies with clients, including dates for the resolution of open issues

·         Test and configure systems to replicate client environments

·         Document knowledge in the form of knowledge base tech notes and articles

·         Proven skill in supporting an application based on 3-tier architecture.

·         Strong technical aptitude and ability to research and solve complex issues independently

·         Demonstrated ability to identify technology and process improvements, innovate along the way

·         Working Knowledge of IT Hardware and Software

·         Other duties as assigned