Job Responsibilities:
The User Experience Analyst’s role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The IT User Experience Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems Investments.
Major Responsibilities
End User Support, ensure that local IT infrastructure is operational and performing well.
Maintain Audio/Video infrastructure and support, training to the end users.
Engineering Tools (Mathworks, Dassault, Ansys, Altair, Vector etc.) configuration and 1st level troubleshooting.
Stay updated on new developments and analyze reviews of, computing technologies
Maintain quality service by enforcing organization standards
Identify and resolve hardware and/or software issues in a timely manner
Ensure ITGC / TISAX Compliance.
Knowledge and Education
Well-versed with Microsoft Operating Systems.
Well-versed with PowerShell scripts.
Bachelor degree in Computer Science, Computer Applications, or Management Information Systems or equivalent from AICTE recognized University.
ITIL certification.
Microsoft Certification is desirable.
VDI knowledge would be an advantage.
Work Experience
5 - 7 years of work-related experience
Skills and Competencies
Strong customer service orientation
Proven experience in IT Operations processes and ITIL
Proven experience in end-user support
Proven experience with Office365 tech support.
Experience with setup, troubleshooting, and deployment of Windows / Mac devices
Experience with setup, troubleshooting, and deployment of engineering software.
Extensive knowledge of Active Directory, Group Policy, and Organizational Units
Practical knowledge of spreadsheets, graphs, flow charts & presentations.
Extensive experience with core software applications, knowledge of Matrix42 or ServiceNOW and Nexthink would be an advantage.
Excellent analytical, problem-solving, and mathematical skills
Excellent written and oral communication skills
Excellent understanding of the organization’s goals and objectives
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to conduct research into systems issues and products as required
Ability to communicate ideas to technical and non-technical audiences
Highly self-motivated and directed
Experience working in a team-oriented, collaborative environment
Work Environment
Occasional evening and weekend work to meet deadlines
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals
Regular overnight travel 0-10% of the time
Awareness, Unity, Empowerment:At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.Worker Type:Regular / PermanentGroup:Magna Corporate