The business process analyst position is assigned to the Product Management Group, which provides the overall support for technology services the Special Projects Department worldwide. In this capacity the expectation of the position is to help in the support of existing business processes and when required the identification, analysis, definition, and testing of new and expanded functionality, corrective action(s) to existing processes, and the refinement of processes and procedures to achieve performance improvements. The analyst considers

processes that span multiple work groups within major sections of the division with the ability to work between high level overviews down to detailed work-level tasks and steps, while maintaining an understanding of how the processes, applications systems, hard and soft tools, and people involved contribute to SPD’s purpose and objectives.