JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role and Responsibilities: 

Technical Support & Troubleshooting:  

Provide timely and effective technical support, troubleshooting and issue resolution, ensuring minimal downtime and disruption to business operations. Diagnose and resolve complex application issues, escalating when necessary. 

Collaboration & Communication:  

Collaborate with cross-functional teams, including developers, system administrators, and stakeholders, to identify and address application-related issues and contribute to performance improvement initiatives. Provide regular updates to stakeholders on the status of support requests and incidents. 

Data and Information Management:  

Execute detailed data entry and quality control processes, ensuring accurate and efficient capture and management of information. 

Performance Monitoring & Optimization:  

Monitor application performance, identify bottlenecks and escalate performance issues as necessary, to enhance application efficiency and user experience. 

Documentation & Knowledge Management:  

Maintain accurate and up-to-date documentation of application support processes, troubleshooting guides, and knowledge base articles. Contribute to the development and maintenance of a comprehensive knowledge base. 

Root Cause Analysis & Prevention: 

Assist in conducting root cause analysis to identify the underlying causes of application issues. Contribute to the implementation of preventive measures to minimize future incidents. 

Incident & Request Management:  

Manage support requests, ensuring timely and effective resolution while meeting agreed upon service level agreements (SLAs). 

Testing & Quality Assurance:  

Participate in testing activities, including testing new features, bug fixes, and patches, before implementation in production environment. 

Compliance & Security:  

Adhere to company policies and procedures, including data security and compliance guidelines. 

 

Ideal Candidate: 

Education: Bachelor’s degree in computer science, Information Systems, or a related field. Relevant certifications are a plus.   Values: Personal values that align with JLL's commitment to teamwork, ethics, and excellence 

Skills: 

Organized: Able to manage tasks efficiently and prioritize workload Detail-Oriented: Meticulous and attentive to accuracy Communication: Strong customer service orientation, with the ability to listen attentively, communicate effectively and empathetically with end-users and stakeholders. Analytical: Strong analytical and problem-solving skills, with the ability to analyze, think critically and propose solutions.  Tech-Savvy: Passionate about technology and eager to learn new tools and techniques 

 

Experience: 

Proven experience as an application support analyst or in a related technical support role.  Solid understanding of application architecture, database systems, and effective troubleshooting methodologies.  Practical experience utilizing log analysis, monitoring and diagnostic tools to identify and resolve application issues. Familiar with ITIL framework and experience working within IT service management processes. 

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.