JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Duties and responsibilities

Providing support to end-users via phone, email, chat, or in-person.Identifying and diagnosing system issues and determining the root cause of the problem.Documenting support tickets, including details of the issue and the steps taken to resolve it.Working closely with system developers to resolve complex technical issues and to develop solutions to recurring problems.Testing system updates and new releases before they are deployed to end-users.Providing training and support to end-users on how to use system applications effectively.Maintaining knowledge of the latest system updates and releases, as well as industry trends and best practices.Collaborating with other support teams to ensure that system issues are resolved in a timely and effective manner.Developing and maintaining support documentation, including user guides, troubleshooting guides, and knowledge base articles.Participating in the development and implementation of system support policies and procedures.Assists the Team Leader with day-to-day operationsGathers, verifies and manipulates data for report generationHelp drive critical business decisions by analysing metrics and designing reportsCreate and design report templates that the Team members can use to generate reports themselves. The intention is to have minimal need for an explanation of data and maximize the value of the system/tool through actionable insightsWorking with Key Operation stakeholders across the account globally

Requirements

Good interpersonal skills to manage a diverse range of Service Providers, Client Representatives, and JLL StakeholdersA good eye for detailSound written and oral communication skills, and the capacity to deal with ambiguity & complex problemsOrganizational and time-management skills.Demonstrated ability to manage multiple deliverables dailyDemonstrated ability to prioritize work within tight deadlinesGood MS Office skills, skilled in Basic MS Excel, analytical and reporting skillsDecision-making skillsGreat communicator and active listener - should have a good command of the English language—both spoken and writtenCan work independently and minimal supervision

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.