Job level description

To perform all actions with respect to the specific workplace instructions.To capture and follow up of tasks in the tool Service Now and/or via a general (shared) mailbox.To realize various checks/controls on signatures, evidence, dates for release of funds in lending contracts following specific rules.To navigate in several ING tools to look for the needed information or encode results of needed checks.To execute and/or monitor sample controls ex-post following the specific rules.To give validation for release of funds after having made all necessary checks.To perform in life management tasks according to the specific rules (i.e., rate review, update data by encoding in the back-end system, etc.).To contact Belgian Business clients and or ING colleagues/stakeholders via specific structured email-templates to give them information or request for information.To perform analysis of received documents according to workplace instructions and update the back-end systems accordingly.To react appropriately and escalate to the lead and/or to SPOC ING BE when checks are not OK, when doubt, when issues.To formulate proposals for improvement.To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.

Education / level and field of study

Bachelor’s Degree of any business-related course

Work experience / Professional knowledge: in detail when specialist function

Proficiency in English (Nice to have other languages in scope of the provided service, i.e. Dutch, French)Good analytical and communication skillsAt least 1-2 years in-depth experience in loan operations (back office) particularly with general banking knowledgeFast learner, self-starter and can work effectively with minimal supervision.Accuracy, attention to detailWilling to work on mid or night shifts, Philippine holidays and render overtime as needed.