There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:The Analyst will be responsible for the availability of assigned applications within their domain. They will be accountable for all aspects of IT Service Delivery including incident, problem, and change management and ensure adherence to these processes by their peers. They will interface with Application Development to assist with deployments and incident resolution and actively communicate with business users to advise them of activities which may impact application availability. They will provide 24x7 support through shift work as part of the IT Command Center or via on call support as a Subject Matter Expert (SME), depending on their assigned domain.
Interface
Work with cross-functional teams throughout the IT division to isolate and resolve unplanned application outages, plan for scheduled changes, and assist with root-cause analysis during problem reviewsParticipate in project teams as required to ensure operational support requirements are met prior to launching new applications into productionEstablish and maintain positive working relationships with development teams and business usersDelivery/Support
Accept accountability for understanding of and, compliance with, IT Service Management practices including Incident, Problem, Change, and Release processesDemonstrate a solid working knowledge of supported applications including interfaces, applications dependencies, key data elements, business purpose, and impact when planned or unplanned outages occurDemonstrate the ability to assess the impact of unplanned outages to properly prioritize incidents escalated to the Application Support team and the ability to escalate to Application Development when knowledge and skillsets have been exhausted by the teamProvide regular updates during incidents as required and detailed summaries after resolution which can be used during daily IT operations briefings and problem reviewsActively participate in incident resolution, change management activity, and problem reviews as requiredOrganizational Effectiveness / People
Embrace the ideas presented in the Go Forward Plan and ensure daily activity aligns with the values this plan identifies.Participate in the development and assessment of individual and team goalsWork with immediate manager to determine training plans necessary for technical and professional growth throughout the yearUnited values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:The Analyst will be responsible for the availability of assigned applications within their domain. They will be accountable for all aspects of IT Service Delivery including incident, problem, and change management and ensure adherence to these processes by their peers. They will interface with Application Development to assist with deployments and incident resolution and actively communicate with business users to advise them of activities which may impact application availability. They will provide 24x7 support through shift work as part of the IT Command Center or via on call support as a Subject Matter Expert (SME), depending on their assigned domain.
Interface
Work with cross-functional teams throughout the IT division to isolate and resolve unplanned application outages, plan for scheduled changes, and assist with root-cause analysis during problem reviewsParticipate in project teams as required to ensure operational support requirements are met prior to launching new applications into productionEstablish and maintain positive working relationships with development teams and business usersDelivery/Support
Accept accountability for understanding of and, compliance with, IT Service Management practices including Incident, Problem, Change, and Release processesDemonstrate a solid working knowledge of supported applications including interfaces, applications dependencies, key data elements, business purpose, and impact when planned or unplanned outages occurDemonstrate the ability to assess the impact of unplanned outages to properly prioritize incidents escalated to the Application Support team and the ability to escalate to Application Development when knowledge and skillsets have been exhausted by the teamProvide regular updates during incidents as required and detailed summaries after resolution which can be used during daily IT operations briefings and problem reviewsActively participate in incident resolution, change management activity, and problem reviews as requiredOrganizational Effectiveness / People
Embrace the ideas presented in the Go Forward Plan and ensure daily activity aligns with the values this plan identifies.Participate in the development and assessment of individual and team goalsWork with immediate manager to determine training plans necessary for technical and professional growth throughout the yearUnited values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table
What’s needed to succeed (Minimum Qualifications): BS in Computer Science, Information Systems, related field, or equivalent work experience2-5 years in an IT organization with experience in end user support or systems administrationCommunication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right levelProblem Solving – Demonstrates the ability to solve problems through a process of elimination and logical reasoning based on both experience and knowledge within their domainWorking knowledge of ITIL Service Management conceptsWorking knowledge of their respective environment including basic knowledge of UNIX, LINUX, Windows, or mainframe systemsMust be legally authorized to work in the United States for any employer without sponsorshipWhat will help you propel from the pack (Preferred Qualifications):ITIL Foundations CertificationExperience with airline applications in a distributed or mainframe environmentBasic understanding of application messaging and complex event processingExpert knowledge of the IT Service Management concepts and process.Proficient with the IBM zOS operating system with a working knowledge of MVS/JES commandsFamiliarity with ECS monitoring and CTM mainframe scheduling packagesProficient in JCL concepts and manipulationKnowledge of scripting for either UNIX or ORACLE platforms is desiredUnited Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
What’s needed to succeed (Minimum Qualifications): BS in Computer Science, Information Systems, related field, or equivalent work experience2-5 years in an IT organization with experience in end user support or systems administrationCommunication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right levelProblem Solving – Demonstrates the ability to solve problems through a process of elimination and logical reasoning based on both experience and knowledge within their domainWorking knowledge of ITIL Service Management conceptsWorking knowledge of their respective environment including basic knowledge of UNIX, LINUX, Windows, or mainframe systemsMust be legally authorized to work in the United States for any employer without sponsorshipWhat will help you propel from the pack (Preferred Qualifications):ITIL Foundations CertificationExperience with airline applications in a distributed or mainframe environmentBasic understanding of application messaging and complex event processingExpert knowledge of the IT Service Management concepts and process.Proficient with the IBM zOS operating system with a working knowledge of MVS/JES commandsFamiliarity with ECS monitoring and CTM mainframe scheduling packagesProficient in JCL concepts and manipulationKnowledge of scripting for either UNIX or ORACLE platforms is desiredUnited Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.